Something in your business isn't working the way it should.
Maybe it's obvious. Post-acquisition integration that's stalled. A team that's stopped believing in the plan. Growth that's flattened and nobody agrees why.
Maybe it's quieter. A market you're not sure you're still aimed at. A post-sales engine that grew faster than its foundations. An AI shift everyone's talking about and nobody's actually redesigned around.
Whatever it is, the fix isn't more headcount. It isn't a new playbook, either.
It's understanding exactly what's broken. Then fixing it — in the right order, with the team believing it'll work.
Wrong market, or the right one you're not yet built for. GenAI is collapsing differentiation that used to be defensible — the question isn't just where you compete, it's on what. Sometimes it's geography, too. What works in the US rarely translates to Europe unchanged. I did this once as a hunch that became a board strategy — and it worked a year before the wider business caught up.
See the LEAPP pattern, named →NRR flat despite CS investment. PS margin misunderstood. Sales, Services and CS running as handoffs, not a system. This is where Glendower started, and it's still core.
See the LEAPP FROG results →A newly acquired business that needs to be stabilised, not just absorbed. I've done this from the inside, twice, through two acquisitions of my own.
See how I stabilise an acquisition →A team that's stopped believing things can get better. I've taken over teams on their knees and got a record year out of them — by handing them back the authority to fix it themselves.
See how a team came back →Not a tool rollout. A redesign of how the business actually works, built around AI from the ground up. The same change-management pattern I've used to move teams through technology transitions before — pointed at the biggest one yet.
See what actually changes →I step into B2B SaaS businesses — PE-backed and founder-led — where something needs fixing.
I diagnose first. Then I fix it, either as the plan you execute, or as the operator who executes it with you.
A forensic look at what's actually broken — interviews, data, documentation. Delivered as a board-ready report, with a prioritised roadmap. Fixed fee. Four weeks.
Fractional leadership to implement it. From two days a week, flexing to three. A typical engagement runs three months: diagnose, then implement, with a clear deliverable at each stage.
If you move from diagnostic to fractional within 30 days, the diagnostic fee is credited against month one.
Twenty years fixing what's broken in B2B SaaS — revenue, integration, teams, and now AI.
MD EMEA & APAC at Lucidworks: PS revenue 5x, ARR 250% growth. Founded and sold Cirrus10. Built a 140-person PS organisation at OpenText.
Diagnose what's broken. Design the fix. Run it myself.
The track record started in post-sales. Here's the proof:
If any of this sounds familiar, let's have a conversation. I work with a small number of businesses at any one time. Fit and timing matter to me as much as they do to you.
The diagnostic is a fixed scope, four weeks, with a clear deliverable at the end. If you move to fractional leadership within 30 days, the diagnostic fee is credited against month one.