International Market Mismatch
The challenge. Inherited an anaemic EMEA/APAC pipeline and a team chasing low-margin deals on the false assumption that US Fortune 500 logos would carry the same weight in Europe.
The structural misalignment. The target ICP — B2C e-commerce — barely existed at scale in a fragmented European market.
The fix. Pivoted GTM focus to B2B distributors and manufacturers running complex, multi-country operations. Shifted demos to be hyper-evidential and brought in MEDDICC for forensic deal review.
The outcome. ARR more than doubled, the region reached sustainable profitability, and the vertical pivot was adopted as global corporate strategy roughly a year later.